Advance Hearing

1. Good, ethical hearing care advice based on improving your quality of life and satisfying your hearing needs

2. Take all steps necessary to respect your confidentiality

3. Ensure the relationship with you is for the purpose of supplying advice and/or hearing related equipment for the improvement of your hearing health

4. Ensure that a clear, transparent pricing policy is made available to you before you become committed to the purchase of any product or service

5. Make appropriate provision for the prompt repair of hearing instruments or any other assistive device sold to you

6. Offer ongoing, rehabilitative support to you as needed

7. Ensure attention to your needs for hearing related support and advice is provided within a reasonable time period

8. Ease of access to the business via our centres and telephone, post, fax or email communication

9. Honour the terms of guarantee, whether Advance Hearing Aids’ own or that of the hearing system or assistive device manufacturer, as well as any trial or money back arrangement

10. Ensure that all our qualified Hearing Aid Audiologists are registered on the panel of the Department of Social and Family Affairs.